Students who experience a crisis or emergency outside normal working hours (9am-5pm), or a parent or supporter of a current student, can contact the University for support through the University Security 24/7 contact number 0131 650 2257 SecurityThe University Security Section may be called in the event of an emergency on campus.Tel.: +44 (0)131 650 2257 (or dial 2222 from an internal phone)Out-of-hours student supportAccess to front line advice from the 24/7 security team and if necessary, access to an on-call student services manager who can offer further practical advice and information, normally over the phone. The service is intended to support students who are experiencing a welfare crisis which is too urgent to leave until the next working day.Examples of a student welfare crisis might include:being a victim of serious crimebeing hospitalisedloss of accommodation (e.g. due to fire or flood)These may be reported by students or by a student’s flatmates, friends or family.Tel.: +44 (0)131 650 2257Out-of-hours medical adviceNHS 24 is a free telephone advice and triage service that covers the out-of-hours period (Mondays to Fridays between 6pm and 8am, public holidays and all weekend). The telephone service allows people who feel unwell or those caring for them to obtain health advice and information if it is not possible to wait until they can visit their general practitioner during working hours. Telephone number: 111Medical emergenciesIf someone is seriously ill or injured, and their life is at risk, call 999.If you are worried about someone who is ill, call 111.Mental health crisis supportIf someone is in immediate danger call 999.If the crisis is not life threatening, call NHS 24 on their 24 hour phone line 111.Other sources of mental health supportNightlineStudent support and informationTel: 0131 557 4444 (8pm – 8am)Nightline online chatSamaritansConfidential emotional support for people who are experiencing feelings of distress, despair or suicidal thoughts. Available 24 hours a day.Free phone: 116 123 Text message: 07725 90 90 90 Email: [email protected]Shout24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere.Text: 85258The Edinburgh Crisis CentreOpen to any Edinburgh resident who is 16+ and experiencing a mental health crisis or a carer for someone who is. Find out more via the link below:The Edinburgh Crisis CentreFree phone 0808 801 0414Text on 07974 429 075Urgent social care or someone at risk of harm In the evening and at weekends / public holidays, call Emergency Social Work on 0800 731 6969Non-emergency police matterPolice Scotland offers a non-emergency phone line which allows you to speak to your local police officer, request crime prevention advice or report a non-emergency crime, such as theft.Telephone number: 101Other useful numbers:Royal Infirmary of Edinburgh - 0131 536 1000Royal Edinburgh Hospital - 0131 537 6000Fire and Rescue Service – 999Coastguard - 999
